Unlike more modern Peterson strobes, legacy models such as the Peterson 400, 420, 450 and 700 do require occasional calibration.

If you require service, please open a support ticket and return the tuner for repair.

1. Begin from a powered off state
2. Press and hold both outer plus ( + ) and minus ( - ) buttons until the device powers on
3. Press and release both outer + and - minus buttons to show TST in the lower right corner of the display
4. Press and release both outer + and - buttons once again to show NEW in the lower right corner of the display
5. Press and hold the middle Menu/Power button to power off the device
6. Press and hold the middle Menu/Power button to power on the device

Your StroboClip HD will now be set to factory default settings.

Adjust your instrument until the pattern is as close to still as possible. Strobe displays are 'real-time' and extremely precise. They require very fine tuning adjustments to stop the display because the frequency/pitch of any instrument is never totally stable.

You'll quickly learn to read the display, make the most precise adjustments and appreciate the high resolution that only a Peterson provides.

Chrome needs access to /dev/hidraw*, so either set "chmod a+rw /dev/hidraw*" or start chrome as root with the --no-sandbox option

*Some Ubuntu based distros do not allow running Chrome as root with the --no-sandbox option enabled. -Running as root without --no-sandbox is not supported. See https://crbug.com/638180. You can however run Chromium as a normal user and invoke that option.

Some users have reprted a fix by adding a new udev rule as follows: KERNEL=="hidraw*", SUBSYSTEM=="hidraw", MODE="0664", GROUP="plugdev", ATTRS{idVendor}=="2368", ATTRS{idProduct}=="*SEE BELOW"

* Some Peterson products operate in two different modes with individual product id's for firmware update operations. Multiple rules may need to be created. Here is the list of Peterson USB product ID's

idProduct =

Stomp Classic = 8002
StroboPLUS HD = 0003
StroboPLUS HD Firmware Mode = 8003
StroboClip HD = 8004
StroboStomp HD = 8005
StroboPLUS HDC = 0006
StroboPLUS HDC Firmware Mode = 8006

If there is trouble connecting or reconnecting as a product is switching modes, ex: StroboPLUS HDC product id 0006 to StroboPLUS HDC Firmware Mode 8006 run the command:

"sudo chmod a+rw /dev/hidraw*"

This command will solve any "waiting on user input" or if the update button in Peterson Connect is unresponsive. The command may need to be executed more than once.

Cases are available for the AutoStrobe™ line, the StroboClip HD and the StroboPLUS HD/HDC.

• StroboClip HDC
• StroboStomp Mini
• StroboPLUS HDC
• StroboClip HD
• StroboStomp HD
• StroboStomp LE
• StroboPLUS HD
• Stomp Classic Pedal Tuner / Active DI

If you have not registered your tuner, you must do so before opening your support ticket.

All products returned for service must have a support ticket number on the outside of the box as well as on the accompanying paperwork on the inside of the box.

We strongly recommend shipping with tracking information and insurance.
Peterson Electro-Musical Products, Inc., and subsidiaries thereof, are not responsible for lost packages in transit to our repair facility.

Include a description of your problem in both your support ticket and paperwork included with your product. Please be specific about the type of malfunction as well as the conditions under which it occurs. Include your name, address, phone number, and email address on the accompanying paperwork.

There is a minimum charge of $95.00 US plus return shipping charges for all Mechanical Peterson tuners received and a minimum charge of $48.00 US plus return shipping charges for all LCD Peterson tuners (unless subject to Peterson warranty). If you would like an advance estimate for service, you must include a request in writing with the product you ship. If you choose not to have your product repaired, there is a $48 diagnostic charge plus return shipping.

Payment options include PayPal, VISA, MasterCard, AMEX and Discover Card.

Any balance is due within 30 days of the completion of the repair. After 30 days, a storage fee will be charged. After 90 days, your property will be considered abandoned and will disposed of at our discretion.

For international (non-USA) repairs and for all Conn and Node tuner repairs, please open a support ticket as different procedures may apply.

For service of Peterson tuners:

Peterson Electro-Musical Products, Inc.
Attn: Tuner Repairs
11601 South Mayfield Ave. Alsip, IL 60803 USA
TEL: 708-388-3311 (ext. 143) FAX: 708-388-3341
Email: techwest@petersonemp.com

Peterson Connect will not function in Safari. Custom Configuration, Sweetener Design, and Tempo Map designer will function in Safari, but Safari does not support webHID therefore data transfer to your device is not possible.

A restart of your computer will usually solve this issue.

After your computer powers off, restart your computer, plug in your tuner, and the USB drivers should install automatically.