Knowledge Base
Frequently Asked Questions
Is there a carrying case available?
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Which Peterson products work with Peterson Connect?
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How do I sync my BodyBeat Sync to Logic Pro ?
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How do I send my product in for repair?
All products returned for service must have a support ticket number on the outside of the box as well as on the accompanying paperwork on the inside of the box. If you have not registered your tuner, you must do so before returning it. Include a description of your problem. Please be specific about the type of malfunction as well as the conditions under which it occurs.
There is a minimum charge of $80.00 US plus a shipping charge for all Mechanical Peterson tuners received and a minimum charge of $40.00 US plus a shipping charge for all LCD Peterson tuners (unless subject to Peterson warranty). Payment options include PayPal, VISA, MasterCard, AMEX and Discover Card.
NOTE: For international (non-USA) repairs and for all Conn tuner repairs, a different procedure may apply. If you would like an advance estimate for service, you must include a request in writing with the tuner you ship.
Contact and Shipping Details:
For service of Peterson tuners:
Peterson Electro-Musical Products, Inc. 11601 South Mayfield Ave. Alsip, IL 60803 USA
TEL: 708-388-3311 (ext. 143) FAX: 708-388-3341
Email: techwest@petersonemp.com
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Where should I put the vibe clip?
Common places to clip the vibe are:
On your belt line at the small of the back next to your spine, on the back of your collar, on your side next to your hip bone, or on your shoe.
Remember, always place the barrel of the vibe toward your body for the most effective beat transfer.
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My Body Beatturns on and shuts off immediately?
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I have several tempo maps and I can only access the first one.
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Updating the BBS firmware
The USB Software/Loader is required to load the firmware into the Sync. This will be a .msi installer file for Windows or a .dmg installer file for Mac OS X. Select the one you need for your computer below.
1. Download and install the USB Software/Firmware Loader Utility:
(Win XP/Vista/Windows 7): Download Windows
2. Download the latest firmware release: DOWNLOAD THE FIRMWARE HERE.
The actual firmware will be a .bin file. This file is the same for both Mac and Windows systems. Download this file and make note of where your computer locates it. You will need to navigate to it in the steps below. YOU ARE NOT DONE. PLEASE FOLLOW THE DIRECTIONS BELOW TO LOAD THE FIRMWARE INTO THE Body Beat Sync.
Firmware Installation Instructions: 1. Turn off your Body Beat Sync before connecting it to your computer.
2. Press and hold the Tempo button while connecting the Body Beat Sync to your computer using the provided USB cable. (If your Body Beat Sync does not power on automatically, press and hold the Tempo Button, then press and hold the Start/Stop Button to power on.)
3. Once connected, the Body Beat Sync will power on in Update Mode, and the Updating Icon will appear in the lower right corner of the LCD display after the computer recognizes and installs the device automatically.
4. Open the Body Beat Sync USB software. (Windows XP users only: you will need to manually select "USB Audio Device" for the MIDI In and MIDI Out tabs near the top of the software window.)
5. The Load button (lower right-hand side) will initially be greyed out, but once the software connects with the Sync, it will become active. Click Load and browse to the location on your computer where you saved the downloaded firmware update. Select the file to auto-load it.
6. When the update is finished, unplug the USB cable, power the unit off and then turn it back on to complete the process.
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Turning the BBS off.
This process is also outlined on page 12 of the BBS-1 instruction manual below. Body Beat Sync Manual Body Beat Sync Manual The Shift Button is located between the two arrow buttons and is colored the same as the Start/Stop button.
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How do I attach the belt clip to my Body Beat Sync.
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Where do I get the Body Beat Sync USB software?
Body Beat Sync USB Software for Windows
Version 1.0.0 - Download Here - 10/1/2010 Version 1.0.1 - Download Here - 1/28/2011 Version 1.0.2 - Download Here - 2/15/2011 Version 1.0.5 - Download Here - 3/2/2011 Version 1.1.1 - Download Here - 6/8/2011
Body Beat Sync USB Software for Mac
Version 1.0.0 - Download Here - 10/1/2010 Version 1.0.1 - Download Here - 2/14/2011 Version 1.0.5 - Download Here - 3/2/2011 Version 1.1.1 - Download Here - 6/8/2011
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How do I load a MIDI tempo map into the BBS-1?
As of 6/8/2011 with firmware version 1.2.0 and USB software verasiion 1.1.1, you are also able to specify a number of bars to count in when playing the tempo map. You can also choose to loop the tempo map by checking the "loop" box.
Keep in mind that you can use any standard MIDI file. Depending how familiar you are with MIDI, you can either use your own MIDI software to create a MIDI file or you can use the free tool on our website to create the MIDI file. The link to this free application is below. Peterson Strobe Tuners - Sync tempo map Body Beat
Design your own MIDI tempo maps using this free online tool!
Click on the image to access the online tempo map creator.
Be sure to save your Temp Map files with the *.mid extension.
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What is the difference between the USB software and firmware?
The Body Beat Sync USB Software is the application that is used on your PC or Mac to transfer the firmware to the BBS-1 hardware via the USB cable. This software can also be used to transfer MIDI Tempo Maps to your BBS-1.
Think of the firmware as the data that runs your BBS-1, and the USB Software as a vehicle to get that data to your BBS-1 Metronome.
Download the latest BBS-1 USB Software for your operating system using the icons below.
Download the latest firmware here. Peterson Strobe Tuners - mac_pc_computer_logo Peterson Strobe Tuners - mac_pc_computer_logo
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My LCD screen is going dim.
Powering the unit with the provided or suggested power supply can also help determine if the LCD screen is in fact failing. If the LCD is still dim after changing the batteries or plugging the unit directly into a wall outlet, please open a help ticket so we may assist you further.
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What should I do if my new Peterson product doesn't seem to work properly?
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Not finding an answer? Open a support ticket for personalized support of your Peterson product.
Product Manuals
Not finding an answer? Open a support ticket for personalized support of your Peterson product.
Firmware History
