Knowledge Base
Frequently Asked Questions
Is the Body Beat Sync discontinued?
Our current metronome is included within the StroboPLUS HDC.
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How do I sync my BodyBeat Sync to Logic Pro ?
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How do I send my product in for repair?
If you have not registered your tuner, you must do so before opening your support ticket.
All products returned for service must have a support ticket number on the outside of the box as well as on the accompanying paperwork on the inside of the box.
We strongly recommend shipping with tracking information and insurance. Peterson Electro-Musical Products, Inc., and subsidiaries thereof, are not responsible for lost packages in transit to our repair facility.
Include a description of your problem in both your support ticket and paperwork included with your product. Please be specific about the type of malfunction as well as the conditions under which it occurs. Include your name, address, phone number, and email address on the accompanying paperwork.
There is a minimum charge of $95.00 US plus return shipping charges for all Mechanical Peterson tuners received and a minimum charge of $48.00 US plus return shipping charges for all LCD Peterson tuners (unless subject to Peterson warranty). If you would like an advance estimate for service, you must include a request in writing with the product you ship. If you choose not to have your product repaired, there is a $48 diagnostic charge plus return shipping.
Payment options include PayPal, VISA, MasterCard, AMEX and Discover Card.
Any balance is due within 30 days of the completion of the repair. After 30 days, a storage fee will be charged. After 90 days, your property will be considered abandoned and will disposed of at our discretion.
For international (non-USA) repairs and for all Conn and Node tuner repairs, please open a support ticket as different procedures may apply.
Contact and Shipping Details:
For service of Peterson tuners:
Peterson Electro-Musical Products, Inc. Attn: Tuner Repairs 11601 South Mayfield Ave. Alsip, IL 60803 USA TEL: 708-388-3311 (ext. 143) FAX: 708-388-3341 Email: techwest@petersonemp.com
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Where should I put the vibe clip?
Common places to clip the vibe are:
On your belt line at the small of the back next to your spine, on the back of your collar, on your side next to your hip bone, or on your shoe.
Remember, always place the barrel of the vibe toward your body for the most effective beat transfer.
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My Body Beatturns on and shuts off immediately?
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I have several tempo maps and I can only access the first one.
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Turning the BBS off.
This process is also outlined on page 12 of the BBS-1 instruction manual below. Body Beat Sync Manual Body Beat Sync Manual The Shift Button is located between the two arrow buttons and is colored the same as the Start/Stop button.
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Updating the BBS firmware
The USB Software/Loader is required to load the firmware into the Sync. This will be a .msi installer file for Windows or a .dmg installer file for Mac OS X. Select the one you need for your computer below.
1. Download and install the USB Software/Firmware Loader Utility:
(Win XP/Vista/Windows 7): Download Windows
2. Download the latest firmware release: DOWNLOAD THE FIRMWARE HERE.
The actual firmware will be a .bin file. This file is the same for both Mac and Windows systems. Download this file and make note of where your computer locates it. You will need to navigate to it in the steps below. YOU ARE NOT DONE. PLEASE FOLLOW THE DIRECTIONS BELOW TO LOAD THE FIRMWARE INTO THE Body Beat Sync.
Firmware Installation Instructions: 1. Turn off your Body Beat Sync before connecting it to your computer.
2. Press and hold the Tempo button while connecting the Body Beat Sync to your computer using the provided USB cable. (If your Body Beat Sync does not power on automatically, press and hold the Tempo Button, then press and hold the Start/Stop Button to power on.)
3. Once connected, the Body Beat Sync will power on in Update Mode, and the Updating Icon will appear in the lower right corner of the LCD display after the computer recognizes and installs the device automatically.
4. Open the Body Beat Sync USB software. (Windows XP users only: you will need to manually select "USB Audio Device" for the MIDI In and MIDI Out tabs near the top of the software window.)
5. The Load button (lower right-hand side) will initially be greyed out, but once the software connects with the Sync, it will become active. Click Load and browse to the location on your computer where you saved the downloaded firmware update. Select the file to auto-load it.
6. When the update is finished, unplug the USB cable, power the unit off and then turn it back on to complete the process.
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How do I attach the belt clip to my Body Beat Sync.
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What should I do if my new Peterson product doesn't seem to work properly?
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What is the difference between the USB software and firmware?
The Body Beat Sync USB Software is the application that is used on your PC or Mac to transfer the firmware to the BBS-1 hardware via the USB cable. This software can also be used to transfer MIDI Tempo Maps to your BBS-1.
Think of the firmware as the data that runs your BBS-1, and the USB Software as a vehicle to get that data to your BBS-1 Metronome.
Download the latest BBS-1 USB Software for your operating system using the icons below.
Download the latest firmware here. Peterson Strobe Tuners - mac_pc_computer_logo Peterson Strobe Tuners - mac_pc_computer_logo
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How do I load a MIDI tempo map into the BBS-1?
As of 6/8/2011 with firmware version 1.2.0 and USB software verasiion 1.1.1, you are also able to specify a number of bars to count in when playing the tempo map. You can also choose to loop the tempo map by checking the "loop" box.
Keep in mind that you can use any standard MIDI file. Depending how familiar you are with MIDI, you can either use your own MIDI software to create a MIDI file or you can use the free tool on our website to create the MIDI file. The link to this free application is below. Peterson Strobe Tuners - Sync tempo map Body Beat
Design your own MIDI tempo maps using this free online tool!
Click on the image to access the online tempo map creator.
Be sure to save your Temp Map files with the *.mid extension.
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Where do I get the Body Beat Sync USB software?
Body Beat Sync USB Software for Windows
Version 1.0.0 - Download Here - 10/1/2010 Version 1.0.1 - Download Here - 1/28/2011 Version 1.0.2 - Download Here - 2/15/2011 Version 1.0.5 - Download Here - 3/2/2011 Version 1.1.1 - Download Here - 6/8/2011
Body Beat Sync USB Software for Mac
Version 1.0.0 - Download Here - 10/1/2010 Version 1.0.1 - Download Here - 2/14/2011 Version 1.0.5 - Download Here - 3/2/2011 Version 1.1.1 - Download Here - 6/8/2011
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Windows 10/11 presents "USB device can't be recognized" error when I plug in my tuner.
A restart of your computer will usually solve this issue.
After your computer powers off, restart your computer, plug in your tuner, and the USB drivers should install automatically.
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My LCD screen is going dim.
Powering the unit with the provided or suggested power supply can also help determine if the LCD screen is in fact failing. If the LCD is still dim after changing the batteries or plugging the unit directly into a wall outlet, please open a help ticket so we may assist you further.
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Not finding an answer? Open a support ticket for personalized support of your Peterson product.
Product Manuals
Not finding an answer? Open a support ticket for personalized support of your Peterson product.
Firmware History
