It should come as a surprise to no one that guitar players are not known for being
careful with their tools. As a result of this carelessness the clip on my SC-1 somehow
got broken. I thought perhaps there would be a replacement part available but after
searching the internet I found that this was not the case.
I contacted Peterson and told them of my delima . They replied that they could send
a part that would work. Naturally I expected to pay a price for this much needed
part plus shipping. Imagine my surprise when I got a small package in my mailbox
with a postage stamp from Ireland that contained my new clip. This was at no cost to me.
As an American consumer I am accustomed to being ignored by manufacturers when I
ask for help with a product that I have purchased. My experience with Peterson
left me both elated and stunned. The very idea that there is a business that stands
behind their products and offers help, even with a discontinued item, is just amazing.
Eventually I will no doubt have to replace this tuner. When I do it will be a Peterson.
I cannot thank them enough.
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