StroboClip HDC | Frequently Asked Questions

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Frequently Asked Questions

View StroboClip HDC Tune Screen

View StroboClip HDC Settings Screen

Does my StroboClip HDC require calibration?

Generally, your StroboClip HDC will not require calibration and should remain perfectly accurate if it has not been damaged.

Unlike more modern Peterson strobes, legacy models such as the Peterson 400, 420, 450 and 700 do require occasional calibration.

If you require service, please open a support ticket and return the tuner for repair.

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How long do I need to charge my StroboClip HDC if the battery dies?

Your StroboClip HDC will give roughly 5 minutes of tuning time after a 1 minute charge.

10 minutes of charging will give roughly 1.5 hours of tuning time.

45 minutes of charging should fully charge the StroboClip HDC and allow up to 6 hours of tuning time.

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What is the battery life of StroboClip HDC?

The StroboClip HDC should operate for roughly 6 hours of tuning time, dependent upon color choice and brightness.

The colors red, green, and blue use only one LED driver and therefore require less power allowing for longer use before depleting the battery.

White uses all three LED drivers at full power, using the most amount of battery power and will reduce the amount of tuning time available.

Brightness values will also affect the battery life. Brightness may be set via the Configuration Tool in Peterson Connect.

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Is the battery on the StroboClip HDC removable?

No, the battery on the StroboClip HDC is not removable.

There are no user serviceable parts inside the StroboClip HDC.

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My StroboClip HDC is charged but will not turn on. What do I do?

If your StroboClip HDC is non responsive to the Power/m\Menu Button, and it is confirmed that the battery is charged, please use the Reset Button located on the rear of the tuner.

To activate the Reset Button, insert a pin or straightened paper clip into the hole in the back of the tuner. You will feel a slight depression and click of the Reset Button. Hold the Reset Button in the depressed state for 3 seconds then release.

Your Power/Menu Button should now function normally.

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How do I read a strobe display?

Basically, the strobe image appears to travel to the left if your instrument is flat of the desired pitch and to the right if it is sharp. On earlier models such as the StroboStomp 1, StroboStomp 2, VS-1, VS-II and V-SAM, the strobe image travels upward if your instrument is sharp and downward if your instrument is flat of the desired pitch.

Adjust your instrument until the pattern is as close to still as possible. Strobe displays are 'real-time' and extremely precise. They require very fine tuning adjustments to stop the display because the frequency/pitch of any instrument is never totally stable.

You'll quickly learn to read the display, make the most precise adjustments and appreciate the high resolution that only a Peterson provides.

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Is the accuracy the same for all Peterson tuners?

Yes, the accuracy is within 0.1 cents (1/1000 of one semitone) as with all Peterson Strobe Tuners. An important thing to note is that Peterson Strobe Tuners have ultra high definition displays, so not only are they highly accurate in detecting a note but they have the ability to display that accuracy. Other products claim accuracy but do not have the high definition screen to display the level of accuracy in which they claim. If you cannot see the accuracy, it is of little value. Only Peterson provides High Definition Strobe Tuning.

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What is my StroboClip HDC’s Sweetened Tunings feature all about?

A Sweetener is a set of cent offsets or a deviation from generic Equal Temperament interval spacing traditionally used in tuning. Tuners made by Peterson, including the StroboClip HDC, contain many choices of Sweeteners, in other words, several presets with differing interval spacing relevant to the instrument being tuned. If you’ve never been happy with how your instrument tunes up with your present tuner, a Sweetener could be just the thing to change that without any modifications whatsoever. The StroboClip HDC offers 65 unique and very accurate tweaks which often make all the difference.

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Is there a carrying case available?

We have carrying cases available that are very useful if you will be frequently traveling with your Peterson tuner. You may purchase your case directly from us at Peterson.

Cases are available for the AutoStrobe™ line, the StroboClip HD and the StroboPLUS HD/HDC.

AutoStrobe Soft Case

StroboClip HD / HDC Protective Case

StroboPLUS HD/HDC Case

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Is there a carrying case available?

We have carrying cases available that are very useful if you will be frequently traveling with your Peterson tuner. You may purchase your case directly from us at Peterson.

Cases are available for the AutoStrobe™ line, the StroboClip HD and the StroboPLUS HD/HDC.

AutoStrobe Soft Case

StroboClip HD / HDC Protective Case

StroboPLUS HD/HDC Case

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Which Peterson products work with Peterson Connect?

Currently, the following products are compatible with Peterson Connect:

StroboClip HDC
StroboStomp Mini
StroboPLUS HDC
StroboClip HD
StroboStomp HD
StroboStomp LE
StroboPLUS HD
Stomp Classic Pedal Tuner / Active DI

StroboClip HD

StroboStomp HD

StroboPLUS HDC

StroboStomp LE

StroboStomp Mini

StroboClip HDC

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How accurate is my StroboClip HDC?

Your StroboClip HDC is accurate to 0.1 cent (1/1000th of a semitone). It’s important to note, that unlike other tuners which list the detection accuracy as the main specification, the StroboClip HDC detection AND display accuracy is 0.1 cent due to its high definition display.

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How do I send my product in for repair?

If you need to send your product in for repair, please open a support ticket.

If you have not registered your tuner, you must do so before opening your support ticket.

All products returned for service must have a support ticket number on the outside of the box as well as on the accompanying paperwork on the inside of the box.

We strongly recommend shipping with tracking information and insurance.
Peterson Electro-Musical Products, Inc., and subsidiaries thereof, are not responsible for lost packages in transit to our repair facility.

Include a description of your problem in both your support ticket and paperwork included with your product. Please be specific about the type of malfunction as well as the conditions under which it occurs. Include your name, address, phone number, and email address on the accompanying paperwork.

There is a minimum charge of $95.00 US plus return shipping charges for all Mechanical Peterson tuners received and a minimum charge of $48.00 US plus return shipping charges for all LCD Peterson tuners (unless subject to Peterson warranty). If you would like an advance estimate for service, you must include a request in writing with the product you ship. If you choose not to have your product repaired, there is a $48 diagnostic charge plus return shipping.

Payment options include PayPal, VISA, MasterCard, AMEX and Discover Card.

Any balance is due within 30 days of the completion of the repair. After 30 days, a storage fee will be charged. After 90 days, your property will be considered abandoned and will disposed of at our discretion.

For international (non-USA) repairs and for all Conn and Node tuner repairs, please open a support ticket as different procedures may apply.

Contact and Shipping Details:

For service of Peterson tuners:

Peterson Electro-Musical Products, Inc.
Attn: Tuner Repairs
11601 South Mayfield Ave. Alsip, IL 60803 USA
TEL: 708-388-3311 (ext. 143) FAX: 708-388-3341
Email: techwest@petersonemp.com

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What is the frequency response range of the StroboClip HDC?

The frequency response range of the StroboClip HDC is 16Hz -1975Hz.

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Which browsers support Peterson Connect?

Google Chrome, Chromium, Microsoft Edge, Opera, Vivald and Comodo Dragon all support Peterson Connect which is built on webHID, a feature more and more browsers are adopting. As other browsers incorporate the webHID feature, Peterson Connect will immediately work in that browser. Those who prefer a different browser can design sweeteners and presets in any browser. Only the data transfer to your device relies on Peterson Connect.

Peterson Connect will not function in Safari. Custom Configuration, Sweetener Design, and Tempo Map designer will function in Safari, but Safari does not support webHID therefore data transfer to your device is not possible.

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What is the note range of the StroboClip HDC?

The note range of the StroboClip HDC is: C0 - B6

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Is the StroboClip HDC rechargable?

Yes, the StroboClip HDC is rechargeable via the USB port.

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What are the dimensions of the StroboClip HDC?

The dimensions of the StroboClip HDC are: 1.875" x 2.4" x 1.2"

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What is the Reset Button on the back of my StroboClip HDC used for?

The Reset Button is used should the tuner become unresponsive to any button presses. This includes powering the tuner on or off, using the Menu Button to cycle through the Parameters, or adjusting the parameter within the Tune or Settings Screen.

Insert a pin or straightened paper clip into the Reset Button hole on the back of the tuner. You will feel a slight depression and click once the Reset Button has been pressed. Hold the Reset Button in the depressed position for 3 seconds. After releasing the Reset Button your tuner will return to normal operation.

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What should I do if my new Peterson product doesn't seem to work properly?

If you've first tried all of the solutions offered here, please contact Peterson directly. It is important that you do NOT return the product to the store in which you purchased it without Peterson instructing you to do so. If your unit is problematic, we would like to limit the chances of another customer purchasing the returned unit. Always arrange for product service or replacement directly with Peterson.

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What is the range of Hz calibration or Concert A calibration of my StroboClip HDC?

The Hz calibration range of your StroboClip HDC is 390Hz to 490Hz. The default setting is Concert A 440Hz.

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Windows 10/11 presents "USB device can't be recognized" error when I plug in my tuner.

If Windows 10 or 11 presents the error "USB device can't be recognized" when your tuner is plugged in, this is usually caused by a corrupt automatic driver installation.

A restart of your computer will usually solve this issue.

Click Windows/Start button

Select Power

Select Shut Down

After your computer powers off, restart your computer, plug in your tuner, and the USB drivers should install automatically.

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How do I find out how far out of tune my guitar is in cents?

Pluck a string and adjust the cent value by simply adjusting the cent control until the strobe image is stationary (only fluctuating around a fixed position and not shifting in one direction over time). In this case, you are tuning the tuner to the instrument. When the image comes to rest, the accompanying numeric cent display indicates the distance from 00.0 cents.

The following video shows this process using a StroboPLUS HD.

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I've registered my product warranty but it's not showing up in the list of products that I can configure.

In order to configure your device, the Peterson website needs to have previously paired your device with your warranty via Peterson Connect when your device is connected via USB. If you've registered your product but have not yet connected, you'll need to do that before you are able to configure your product. When the website detects your device it will prompt you to pair with your product's serial number. If the website detects your device while registering your warranty, it is automatically paired.

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Not finding an answer? Open a support ticket for personalized support of your Peterson product.

Product Manuals

StroboClip HDC QuickStart v1.3

StroboClip HDC Tune Screen

StroboClip HDC Settings Screen

StroboClip HDC Tuner

StroboClip HDC Settings

Not finding an answer? Open a support ticket for personalized support of your Peterson product.

Firmware History

StroboClip HDC Version 1.0.15

Tuesday, March 12, 2024 11:20:17 PM EDT

Improved color correction for dim display settings

StroboClip HDC Version 1.0.14

Wednesday, February 28, 2024 1:48:20 PM EST

Improved color correction for dim display settings
Slight increase in power ON button time
Various bug fixes and improvements

StroboClip HDC Version 1.0.13

Tuesday, February 13, 2024 2:45:55 PM EST

Various bug fixes and improvements

StroboClip HDC Version 1.0.12

Monday, November 13, 2023 2:49:39 PM EST

Various Bug Fixes and Improvements

StroboClip HDC Version 1.0.11

Friday, November 10, 2023 2:07:00 PM EST

Various Bug Fixes

StroboClip HDC Version 1.0.10

Wednesday, November 1, 2023 1:56:00 PM EDT

StroboClip HDC Version 1.0.09

Thursday, October 12, 2023 2:11:00 PM EDT

StroboClip HDC Version 1.0.08

Wednesday, October 11, 2023 1:13:00 PM EDT

Official Production Release

StroboClip HDC Version 1.0.07

Friday, October 6, 2023 3:04:00 PM EDT