Knowledge Base
Frequently Asked Questions
Does my StroboClip HDC require calibration?
Unlike more modern Peterson strobes, legacy models such as the Peterson 400, 420, 450 and 700 do require occasional calibration.
If you require service, please open a support ticket and return the tuner for repair.
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How long do I need to charge my StroboClip HDC if the battery dies?
10 minutes of charging will give roughly 1.5 hours of tuning time.
45 minutes of charging should fully charge the StroboClip HDC and allow up to 6 hours of tuning time.
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What is the battery life of StroboClip HDC?
The colors red, green, and blue use only one LED driver and therefore require less power allowing for longer use before depleting the battery.
White uses all three LED drivers at full power, using the most amount of battery power and will reduce the amount of tuning time available.
Brightness values will also affect the battery life. Brightness may be set via the Configuration Tool in Peterson Connect.
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Is the battery on the StroboClip HDC removable?
There are no user serviceable parts inside the StroboClip HDC.
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My StroboClip HDC is charged but will not turn on. What do I do?
To activate the Reset Button, insert a pin or straightened paper clip into the hole in the back of the tuner. You will feel a slight depression and click of the Reset Button. Hold the Reset Button in the depressed state for 3 seconds then release.
Your Power/Menu Button should now function normally.
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How do I read a strobe display?
Adjust your instrument until the pattern is as close to still as possible. Strobe displays are 'real-time' and extremely precise. They require very fine tuning adjustments to stop the display because the frequency/pitch of any instrument is never totally stable.
You'll quickly learn to read the display, make the most precise adjustments and appreciate the high resolution that only a Peterson provides.
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Is the accuracy the same for all Peterson tuners?
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What is my StroboClip HDC’s Sweetened Tunings feature all about?
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Is there a carrying case available?
Cases are available for the AutoStrobe™ line, the StroboClip HD and the StroboPLUS HD/HDC.
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Is there a carrying case available?
Cases are available for the AutoStrobe™ line, the StroboClip HD and the StroboPLUS HD/HDC.
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Which Peterson products work with Peterson Connect?
- StroboClip HDC
- StroboStomp Mini
- StroboPLUS HDC
- StroboClip HD
- StroboStomp HD
- StroboStomp LE
- StroboPLUS HD
- Stomp Classic Pedal Tuner / Active DI
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How accurate is my StroboClip HDC?
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I often tune my acoustic instrument in a loud environment. What's available to help with that?
A Peterson TP-3 clip-on tuning pickup is a very versatile device with a 1/4" connector that can be clipped onto any portion of the instrument that vibrates, such as the headstock of a guitar or the bell or lead pipe of a horn.
A Peterson Pitch Grabber Mobile Tuning Clip utilizes a 1/8" connector for use in mobile phones or tablets with software tuners.
For instruments with a flat resonating surface, you can use a suction cup tuning pickup to reduce ambient noise interference.
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How do I send my product in for repair?
If you have not registered your tuner, you must do so before opening your support ticket.
All products returned for service must have a support ticket number on the outside of the box as well as on the accompanying paperwork on the inside of the box.
We strongly recommend shipping with tracking information and insurance. Peterson Electro-Musical Products, Inc., and subsidiaries thereof, are not responsible for lost packages in transit to our repair facility.
Include a description of your problem in both your support ticket and paperwork included with your product. Please be specific about the type of malfunction as well as the conditions under which it occurs. Include your name, address, phone number, and email address on the accompanying paperwork.
There is a minimum charge of $95.00 US plus return shipping charges for all Mechanical Peterson tuners received and a minimum charge of $48.00 US plus return shipping charges for all LCD Peterson tuners (unless subject to Peterson warranty). If you would like an advance estimate for service, you must include a request in writing with the product you ship. If you choose not to have your product repaired, there is a $48 diagnostic charge plus return shipping.
Payment options include PayPal, VISA, MasterCard, AMEX and Discover Card.
Any balance is due within 30 days of the completion of the repair. After 30 days, a storage fee will be charged. After 90 days, your property will be considered abandoned and will disposed of at our discretion.
For international (non-USA) repairs and for all Conn and Node tuner repairs, please open a support ticket as different procedures may apply.
Contact and Shipping Details:
For service of Peterson tuners:
Peterson Electro-Musical Products, Inc. 11601 South Mayfield Ave. Alsip, IL 60803 USA TEL: 708-388-3311 (ext. 143) FAX: 708-388-3341 Email: techwest@petersonemp.com
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What is the frequency response range of the StroboClip HDC?
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Which browsers support Peterson Connect?
Peterson Connect will not function in Safari. Custom Configuration, Sweetener Design, and Tempo Map designer will function in Safari, but Safari does not support webHID therefore data transfer to your device is not possible.
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What is the note range of the StroboClip HDC?
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Is the StroboClip HDC rechargable?
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What are the dimensions of the StroboClip HDC?
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What is the Reset Button on the back of my StroboClip HDC used for?
Insert a pin or straightened paper clip into the Reset Button hole on the back of the tuner. You will feel a slight depression and click once the Reset Button has been pressed. Hold the Reset Button in the depressed position for 3 seconds. After releasing the Reset Button your tuner will return to normal operation.
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What should I do if my new Peterson product doesn't seem to work properly?
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Windows 10/11 presents "USB device can't be recognized" error when I plug in my tuner.
A restart of your computer will usually solve this issue.
After your computer powers off, restart your computer, plug in your tuner, and the USB drivers should install automatically.
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What is the range of Hz calibration or Concert A calibration of my StroboClip HDC?
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How do I find out how far out of tune my guitar is in cents?
The following video shows this process using a StroboPLUS HD.
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I've registered my product warranty but it's not showing up in the list of products that I can configure.
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Not finding an answer? Open a support ticket for personalized support of your Peterson product.
Product Manuals
Not finding an answer? Open a support ticket for personalized support of your Peterson product.
Firmware History
StroboClip HDC Version 1.0.15
Tuesday, March 12, 2024 11:20:17 PM EDT
- Improved color correction for dim display settings
StroboClip HDC Version 1.0.14
Wednesday, February 28, 2024 1:48:20 PM EST
- Improved color correction for dim display settings
- Slight increase in power ON button time
- Various bug fixes and improvements
StroboClip HDC Version 1.0.13
Tuesday, February 13, 2024 2:45:55 PM EST
- Various bug fixes and improvements
StroboClip HDC Version 1.0.12
Monday, November 13, 2023 2:49:39 PM EST
- Various Bug Fixes and Improvements
StroboClip HDC Version 1.0.11
Friday, November 10, 2023 2:07:00 PM EST
- Various Bug Fixes
StroboClip HDC Version 1.0.10
Wednesday, November 1, 2023 1:56:00 PM EDT
StroboClip HDC Version 1.0.09
Thursday, October 12, 2023 2:11:00 PM EDT
StroboClip HDC Version 1.0.08
Wednesday, October 11, 2023 1:13:00 PM EDT
- Official Production Release
StroboClip HDC Version 1.0.07
Friday, October 6, 2023 3:04:00 PM EDT