Shipping & Return Policy
When will my order ship?
Our goal is to ship your order as quickly as possible, subject to availability, receipt of payment and/or credit authorization. Most orders received before 3pm U.S. Central Time (-6 UTC/GMT) will ship the same day. Customers placing orders after 3pm should consider their choice of any special shipping options with an understanding that the order will probably not go out the day the order is placed. We do not ship on weekends or national holidays.
Download items are immediately available to you after checkout. You will be emailed an invoice with a link to download your software, a serial number for installation and instructions for registration. Please make sure you enter a correct email address to ensure delivery. Make sure any spam filters are set to accept email from email@example.com.
What shipping methods do you offer? How much does shipping cost?
Most Peterson orders are shipped via UPS service. Some items are shipped by USPS mail. These options, if available, will be presented to you during checkout for selection.
What about Customs /Duties /Taxes for International Shipments?
Customs charges may apply to some international orders. This is entirely separate from shipping charges. Customs charges are always the recipient's responsibility. Please be sure to check with your local customs office for clarification on these charges as the laws differ from country to country.
Can I cancel or change an order once it's been placed?
Orders placed via our online store are processed very quickly; in many cases within one hour. Therefore, it's usually NOT possible to cancel or modify an order after it's been submitted.
How can I contact someone in charge of the Peterson Online Store?
You can call 1(708)388-3311 and request online store support, or email firstname.lastname@example.org.
Thank you for purchasing a Peterson product. We guarantee our products and strive for consistent 100% customer satisfaction.
New items purchased from Peterson Tuners direct can be returned within 30 days of receipt of shipment.
- Must be in new condition with undamaged, original packaging and all accessories intact.
- Will not be issued on products that are missing the serial number or UPC code.
- Will not be issued for items that appear damaged as the result of neglect.
- Are issued in the same form as original payment.
- Will be processed upon receipt and inspection of returned product.
- Mechanical tuning products may incur a 10% restock fee.
- Shipping fees are not refunded.
If any item arrives damaged by shipping, please contact one of our service representatives at 1(708)388-3311 for details on setting up a return. We offer express replacement options. Please discuss with a representative.
If a purchased item is defective, we will gladly replace it for you at no charge within 30 days. Normal product warranty applies after the 30-day period.
If an order was placed by mistake or you simply want to return it, provided it meets the above conditions, we will accept returns within 30 days of receipt of shipment. Shipping charges cannot be refunded in this case and returns are made at your expense.
Items Not Eligible For Refund/Return:
Software - Boxed and downloaded StroboSoft software product sales are final and cannot be returned for refund. (Exception: Our demo version of StroboSoft features a 15-day trial period. Should you not be happy with your purchase at any time during the trial period, a refund will be provided up to 15 days from registration (not from the purchase date). A REFUND MUST BE REQUESTED NO LATER THAN 3 DAYS AFTER THE TRIAL HAS EXPIRED. Refunds can take up to 5 days to appear on your account.
Apparel - Clothing purchased is not eligible for a return/refund. Please select sizes accordingly.
Preparing Your Return:
- Contact a Peterson representative with your return status at 1(708)388-3311 or by email.
- Include a copy of your purchase invoice along with a note on the reason for return.
- Safely repackage your item(s).
Within the US:
Returned goods should preferably be sent via insured shipment. Insuring your return allows you to track your parcel until it arrives at our warehouse.
Note: If items are not insured properly, get lost, and/or damaged when returned, we cannot grant refunds unfortunately.
Outside the US:
Ship goods by insured shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package. (Please note: These may take longer to process due to varying shipment delivery times.)
Return goods to:
Attn: Returns Processing
11601 S Mayfield Ave
Alsip, IL 60803
We reserve the right to make exceptions to this policy or modify it at any point.