Peterson Connect for Google Chrome allows you to synchronize your Peterson product with the Peterson website.

When this app is installed, your USB connected Peterson device will integrate seamlessly within the various utilities offered on petersontuners.com for registering, updating firmware, and designing custom presets. It will also help Peterson to troubleshoot software or hardware issues, program your device remotely ( when requested ) and to expedite the support process so that you get the most out of your Peterson Tuner.

Peterson Connect on Windows 10 will not detect my tuner. Displays error message.

Be sure your Chrome Peterson Connect is updated to at least version 1.2.0. Released on March 9, 2017, version 1.2.0 should fix any Windows or Linux connectivity issues.

Chrome updates extensions automatically. If your version is lower than 1.2.0, see the FAQ entry on how to manually update Peterson Connect for Google Chrome.

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Does Peterson Connect only work with the Google Chrome Browser?

No, but it works better with Google Chrome!

Before June of 2015, Peterson Connect required the download and installation of a separate piece of software in order for your products to communicate with the Peterson website. This software existed for both Mac OS X and Windows. Recently, the Google Chrome browser has offered developers new tools to make tasks like these much easier for the user. Converting Peterson Connect from a stand-alone application to an app for Google Chrome greatly simplifies the Peterson Connect installation and user experience for the majority of our customers.

Those who prefer a different browser can design sweeteners and presets in any browser. Only the data transfer to your tuner relies on Google Chrome ( as opposed to downloading and installing a stand-alone application ). All of the other functions of the Peterson website will work in any browser. However, using Google Chrome to configure your tuner provides a quick and seamless link between programming and transferring data to your device. Chrome acts as the USB Driver for your tuner. - a USB driver that also happens to be a very useful browser in many respects. In the future, as technology allows, this will work with all browsers.

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How do I manually update Peterson Connect for Google Chrome?

Google Chrome will automatically update your extensions every couple of hours. However, if you'd like to force an update:

  • Click on the three horizontal lines in the upper right corner of the Chrome browser.
  • Choose More Tools, then Extensions.
  • Check the box for 'Developer Mode'
  • Click the button labeled 'Update Extensions Now'

If this doesn’t work, you can delete the extension from the same page and re-install Peterson Connect for Google Chrome.

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I've registered my StroboPLUS HD or Stomp Classic but the website will not allow me to configure or update my device.

In order for the website to be able to program your device over the USB connection, it first has to "register" the internal ID, so it can perform the USB communication.

Although you may have registered your warranty and serial number, until the site gets a read on your connected device for the first time, it cannot pair that physical device to your warranty registration and serial number and therefore will not allow it to be programmed. This is called 'pairing'.

Be sure to be logged in to the same account in which you registered your warranty. If using Peterson Connect for Google Chrome, you will be asked to 'pair'

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Will the old desktop version of Peterson Connect still work?

Yes, the legacy desktop Peterson Connect app will still communicate with our servers to search for new firmware and configuration information for your device. This is a convenience for early adopters of the technology and will be minimally supported and no longer distributed.

WARNING: Running the standalone desktop app and the Chrome add-on concurrently can cause USB driver conflicts and result in corrupted data. Uninstall or disable the Peterson Connect Chrome add-on before opening the older standalone desktop application.

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I've registered my product warranty but it's not showing up in the list of products that I can configure.

In order to configure your device, the Peterson website needs to have previously paired your device with your warranty while Peterson Connect for Chrome was running and your device was connected via USB. If you've registered your product but have not yet connected or installed the Peterson Connect app for Google Chrome, you'll need to do that before you are able to configure your product. When the website detects your device it will prompt you to pair with your product's serial number. If the website detects your device while registering your warranty, it is automatically paired.

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Which Peterson products work with Peterson Connect?

Currently, the StroboPLUS HD, StroboClip HD and the Stomp Classic Pedal Tuner / Active DI are compatible with Peterson Connect.

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What features of my Stomp Classic can I configure with Peterson Connect?

  • Configure the order and number of sweetened tunings in your device's available tuning list.
  • Design up to 10 custom presets using the tunings from your sweetened tunings list.
  • Create your own sweetened tunings with custom offsets and note names.

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What features of my StroboPLUS HD can I configure with Peterson Connect?

  • Configure the order and number of sweetened tunings in your device's available tuning list.
  • Design up to 10 custom presets using the tunings from your sweetened tunings list.
  • Create your own sweetened tunings with custom offsets and note names.
  • Customize your tuner's backlight brightness and battery efficiency options..
  • Upgrade your StroboPLUS HD to include the BodyBeat Metronome.

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I've purchased the metronome upgrade. How do I install it?

Installing your purchased metronome requires USB communication with your StroboPLUS via the Peterson Connect add-on for Google Chrome. Once Peterson Connect is installed, connect your StroboPLUS with the provided USB cable and you will be prompted to install the metronome.

Click here to read more about Peterson Connect.

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How do I unintsall the Peterson Connect for Chrome Add-On?

Click the 3 bars in the top right corner of Chrome and choose 'More Tools', then 'Extensions'. Click on the trash can next to Peterson Connect.

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