Peterson Connect for Google Chrome allows you to synchronize your Peterson product with the Peterson website.

When this app is installed, your USB connected Peterson device will integrate seamlessly within the various utilities offered on petersontuners.com for registering, updating firmware, and designing custom presets. It will also help Peterson to troubleshoot software or hardware issues, program your device remotely ( when requested ) and to expedite the support process so that you get the most out of your Peterson Tuner.

Peterson Connect on Windows 10 will not detect my tuner. Displays error message.

Windows 10 ( or a recent Windows 10 update ) assumes which USB driver is best for your StroboPLUSHD when you first connect your tuner to your computer.

A simple fix is to manually force the StroboPLUS into 'update mode' by powering off and holding the MODE and PRESET buttons together when powering back on. Windows will use different drivers when in this mode and you will be able to update firmware and load configurations and custom sweeteners. NOTE *** The metronome cannot be installed when the tuner is in this mode. If you need to install the metronome or you simply wish for Windows to recognize your tuner without this extra step, continue reading.

First:

There are reports of virus protection software like Windows Defender, Norton and McAfee blocking Google Chrome from accessing your Peterson product via Peterson Connect. Temporarily disabling these programs will allow Google Chrome to read and write data to your device. Please do so at your own discretion. Accessing the Peterson website, then diabling antivirus software immediately before connecting the USB cable is one way to minimize web traffic while your antivirus software is disabled. Enable your antivirus software after receiving updates but before navigating to other websites.

If that does not solve your issue:

There is a simple utility available to force Windows to use this generic USB driver when you connect your StrooPLUS to your computer. This utility runs from an executable and does not require installation, so there will be nothing additional installed on your system. After launching this utility, specifying which driver you'd like Windows to use with your StroboPLUS and then restarting, you will then always be able to reconnect your StroboPLUS without any issues. You may then delete the utility.

Before you begin this process, be sure that your situation meets the following criteria:

  • You are attempting to connect your Peterson tuner to the Peterson website and you are using the Google Chrome Browser
  • You have already installed the Peterson Connect plug-in for the Google Chrome Browser
  • You have ruled out the possibility of a bad USB cable.
  • You have disconnected other USB devices ( aside from mouse and keyboard ) that may be interfering.
  • You are receiving a message about Windows 10 needing additional action in order to connect.

If the symptoms above describe your situation, follow these steps:

  1. Download the ""Zadig"" utility from the link here and save it to your desktop: http://www.petersontuners.com/downloads/zadig_2.2.exe
  2. Connect your StroboPLUS HD to your computer's USB port if not already connected.
  3. From your desktop, double-click the zadig_2.2..exe file.
  4. Windows may ask you if you would like to allow this app to make changes to your device. Click Yes.
  5. You will see a small window like the one pictured here.
  6. Click ""Options"" and then ""List All Devices""
  7. Using the very first drop-down box, select StroboPlusHD ( Interface 0 )
  8. There are two boxes next to the label ""Driver"". The box on the left is the current driver being used for your StroboPLUS and the box on the right is the driver you'd like to change it to. Use the arrows next to the box on the right to select the libusbK (v3.0.7.0) driver.
  9. Click the button that says ""Replace Driver""
  10. After the driver has been installed, you can close this utility and, if you wish, delete it from your desktop.
  11. Restart your system and your StroboPLUS HD will connect to our website in Google Chrome without any issues.

If the device is still not detected:

The issue may be with McAfee Security. When Zadig gets installed, McAfee sets the ""Internet Connections for Programs"" to Designated Ports and the Net Guard setting to ""On"" for Zadig. The Net Guard setting should be set to ""off"".

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Does Peterson Connect only work with the Google Chrome Browser?

No, but it works better with Google Chrome!

Before June of 2015, Peterson Connect required the download and installation of a separate piece of software in order for your products to communicate with the Peterson website. This software existed for both Mac OS X and Windows. Recently, the Google Chrome browser has offered developers new tools to make tasks like these much easier for the user. Converting Peterson Connect from a stand-alone application to an app for Google Chrome greatly simplifies the Peterson Connect installation and user experience for the majority of our customers.

Those who prefer a different browser can design sweeteners and presets in any browser. Only the data transfer to your tuner relies on Google Chrome ( as opposed to downloading and installing a stand-alone application ). All of the other functions of the Peterson website will work in any browser. However, using Google Chrome to configure your tuner provides a quick and seamless link between programming and transferring data to your device. Chrome acts as the USB Driver for your tuner. - a USB driver that also happens to be a very useful browser in many respects. In the future as technology allows, this is planned to work the same for all browsers.

If you'd like to use the legacy desktop version, download and install the ZIP file for Windows or the DMG file for Mac.

http://www.petersontuners.com/firmware/PetersonConnect_1_0_3.zip

http://www.petersontuners.com/firmware/PetersonConnect_1_0_3.dmg

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How do I manually update Peterson Connect for Google Chrome?

Google Chrome will automatically update your extensions every couple of hours. However, if you'd like to force an update:

  • Click on the three horizontal lines in the upper right corner of the Chrome browser.
  • Choose More Tools, then Extensions.
  • Check the box for 'Developer Mode'
  • Click the button labeled 'Update Extensions Now'

If this doesn’t work, you can delete the extension from the same page and re-install Peterson Connect for Google Chrome.

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I've registered my StroboPLUS HD or Stomp Classic but the website will not allow me to configure or update my device.

In order for the website to be able to program your device over the USB connection, it first has to "register" the internal ID, so it can perform the USB communication.

Although you may have registered your warranty and serial number, until the site gets a read on your connected device for the first time, it cannot pair that physical device to your warranty registration and serial number and therefore will not allow it to be programmed. This is called 'pairing'.

Be sure to be logged in to the same account in which you registered your warranty. If using Peterson Connect for Google Chrome, you will be asked to 'pair'

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Will the old desktop version of Peterson Connect still work?

Yes, the legacy desktop Peterson Connect app will still communicate with our servers to search for new firmware and configuration information for your device. This is a convenience for early adopters of the technology and will be minimally supported and no longer distributed.

WARNING: Running the standalone desktop app and the Chrome add-on concurrently can cause USB driver conflicts and result in corrupted data. Uninstall or disable the Peterson Connect Chrome add-on before opening the older standalone desktop application.

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I've registered my product warranty but it's not showing up in the list of products that I can configure.

In order to configure your device, the Peterson website needs to have previously paired your device with your warranty while Peterson Connect for Chrome was running and your device was connected via USB. If you've registered your product but have not yet connected or installed the Peterson Connect app for Google Chrome, you'll need to do that before you are able to configure your product. When the website detects your device it will prompt you to pair with your product's serial number. If the website detects your device while registering your warranty, it is automatically paired.

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Which Peterson products work with Peterson Connect?

Currently, the StroboPLUS HD and the Stomp Classic Pedal Tuner / Active DI are compatible with Peterson Connect.

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What features of my Stomp Classic can I configure with Peterson Connect?

  • Configure the order and number of sweetened tunings in your device's available tuning list.
  • Design up to 10 custom presets using the tunings from your sweetened tunings list.
  • Create your own sweetened tunings with custom offsets and note names.

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What features of my StroboPLUS HD can I configure with Peterson Connect?

  • Configure the order and number of sweetened tunings in your device's available tuning list.
  • Design up to 10 custom presets using the tunings from your sweetened tunings list.
  • Create your own sweetened tunings with custom offsets and note names.
  • Customize your tuner's backlight brightness and battery efficiency options..
  • Upgrade your StroboPLUS HD to include the BodyBeat Metronome.

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I've purchased the metronome upgrade. How do I install it?

Installing your purchased metronome requires USB communication with your StroboPLUS via the Peterson Connect add-on for Google Chrome. Once Peterson Connect is installed, connect your StroboPLUS with the provided USB cable and you will be prompted to install the metronome.

Click here to read more about Peterson Connect.

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How do I unintsall the Peterson Connect for Chrome Add-On?

Click the 3 bars in the top right corner of Chrome and choose 'More Tools', then 'Extensions'. Click on the trash can next to Peterson Connect.

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