Is the accuracy the same for all Peterson tuners?

Yes, the accuracy is within 0.1 cents (1/1000 of one semitone) as with all Peterson Strobe Tuners. An important thing to note is that Peterson Strobe Tuners have ultra high definition displays, so not only are they highly accurate in detecting a note but they have the ability to display that accuracy. Other products claim accuracy but do not have the high definition screen to display the level of accuracy in which they claim. If you cannot see the accuracy, it is of little value. Only Peterson provides High Definition Strobe Tuning.

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Where is the best place to clip the StroboClip on my instrument?

Naturally, that varies with the instrument. No two pieces of wood are the same, but for most guitars it is best clipped on the headstock. For any instrument, you'll want to clip the StroboClip at the point in which the instrument vibrates the most. For orchestral strings it is often clipped onto the bridge of instruments like bass, and onto the pegbox for instruments like the violin. On wind instruments, the bell or the barrel is best. However, the vibration is normally strong enough almost anywhere on the instrument.

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How do I read a strobe display?

Basically, the strobe image appears to travel to the left if your instrument is flat of the desired pitch and to the right if it is sharp. On earlier models such as the StroboStomp 1, StroboStomp 2, VS-1, VS-II and V-SAM, the strobe image travels upward if your instrument is sharp and downward if your instrument is flat of the desired pitch.

Adjust your instrument until the pattern is as close to still as possible. Strobe displays are 'real-time' and extremely high definition. They require very precise tuning adjustments to stop the display because the frequency/pitch of any instrument is never totally stable.

You'll quickly learn to read the display, make the most precise adjustments and appreciate the high resolution that only a Peterson provides.

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What should I do if my new Peterson product doesn't seem to work properly?

If you've first tried all of the solutions offered here, please contact Peterson directly. It is important that you do NOT return the product to the store in which you purchased it without Peterson instructing you to do so. If your unit is problematic, we would like to limit the chances of another customer purchasing the returned unit. Always arrange for product service or replacement directly with Peterson.

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Which Peterson products work with Peterson Connect?

Currently, the StroboPLUS HD and the Stomp Classic Pedal Tuner / Active DI are compatible with Peterson Connect.

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What is the difference between Drop/Capo and Key?

Drop Tuning refers to the re-naming of notes when changing the tuning to a lower pitch one half step or more down on guitar or bass.

To aid musicians not familiar with note names outside the standard EADG(BE) or whatever the original tuning is, choosing -1, -2 etc. will cause the instrument to be lowered in pitch by one, two half steps etc. without the original note names being changed. Any Sweetener settings chosen in conjunction with a drop tuning setting are preserved and applied to the correct strings.

Capo Tuning refers to raising the pitch by means of a Capo d'Astro. To aid musicians not familiar with note names outside the standard EADG(BE) or whatever the original tuning is, choosing +1, +2 etc. will cause the instrument to be raised in pitch by one, two half steps etc. when the capo is applied to the first, second fret etc. without the original note names being changed.

The alternate Key settings are used for instruments played in a key other than the key of C. The note display will change so the proper note for those instruments will be shown. Common examples would be Saxophone (Eb), Trumpet (Bb) and French Horn (F).

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How do I find out how far out of tune my guitar is in cents?

Pluck a string and adjust the cent value by simply adjusting the cent control until the strobe image is stationary (only fluctuating around a fixed position and not shifting in one direction over time). In this case, you are tuning the tuner to the instrument. When the image comes to rest, the accompanying numeric cent display indicates the distance from 00.0 cents.

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Does my tuner require calibration?

Generally, your tuner will not require calibration and should remain perfectly accurate if it has not been damaged.

Unlike more modern Peterson strobes, legacy models such as the Peterson 400, 420, 450 and 700 do require occasional calibration.

If you require service, please open a support ticket and return the tuner for repair.

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How do I send my product in for repair?

If you need to send your tuner in for repair, please open a support ticket.

All products returned for service must have a support ticket number on the outside of the box as well as on the accompanying paperwork on the inside of the box. If you have not registered your tuner, you must do so before returning it. Include a description of your problem. Please be specific about the type of malfunction as well as the conditions under which it occurs.

There is a minimum charge of $60.00 US plus a shipping charge for all Peterson tuners received (unless subject to Peterson warranty). Payment options include C.O.D., VISA, MasterCard, and Discover Card.

NOTE: For international (non-USA) repairs and for all Conn tuner repairs, a different procedure may apply. If you would like an advance estimate for service, you must include a request in writing with the tuner you ship.

Contact and Shipping Details:

For service of Peterson tuners:

Peterson Electro-Musical Products, Inc. 11601 South Mayfield Ave. Alsip, IL 60803 USA

TEL: 708-388-3311 (ext. 143) FAX: 708-388-3341

Email: techwest@petersonemp.com

For service in Europe:

A.S.C. GMBH WANDSBEKER STR. 26 22179 HAMBURG GERMANY

Contact: Ulli Thiel or Thomas Hoch

TEL: +49 40 642 15933 FAX: +49 40 642 21735 Email: ASC-Service@amptown-asc.com

For service of Conn tuners:

Peterson Service 105A East Penn St. Hoopeston, IL 60942

TEL: 217-283-5010 FAX: 217-283-5161

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Is there a carrying case available?

We have carrying cases available that are very useful if you will be frequently traveling with your Peterson tuner. You may purchase your case directly from us at Peterson or from your local dealer. Cases are available for the AutoStrobe™ line and the VS-1, VS-2, and V-SAM tuners. The StroboClip and StroboPLUS come with packaging that has been designed to protect your tuner.

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Why do I only see a line in the middle of the screen sometimes?

The display will show only a " – " in the middle of the screen when it is not detecting a signal but is still active. If it has not detected a signal for 3 minutes, the display will shut off completely. Whatever setting(s) were last chosen before the shut-off will be restored when you power it back on.

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Can I use the SUS with any instrument?

The SUS mode can be used with any instrument, but we recommend only using it with instruments that have a short duration. If you use it with other instruments, it may seem like the StroboClip has a delayed response because it will continue to display a tuning pattern when the sound is gone.

Sometimes the SUS mode will help when tuning an acoustic instrument in a very loud environment, but generally it is designed for shot-voiced instruments like tenor banjo and similar percussive but brief signals.

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My LCD screen is going dim.

The LCD screen of your Virtual Strobe Tuner may go dim for a short time right before the battery runs out. Although the batteries may not be old, check to see if replacing them corrects the LCD brightness.

Powering the unit with the provided or suggested power supply can also help determine if the LCD screen is in fact failing. If the LCD is still dim after changing the batteries or plugging the unit directly into a wall outlet, please open a help ticket so we may assist you further.

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Peterson Electro-Musical

Products Inc.


11601 S. Mayfield Ave.

Alsip, IL 60803

Ph. 708-388-3311

Fax 708-388-3341


info@petersonemp.com


Business Hours

8:00AM - 5:00PM CST M-F