What should I do if my new Peterson product doesn't seem to work properly?

If you've first tried all of the solutions offered here, please contact Peterson directly. It is important that you do NOT return the product to the store in which you purchased it without Peterson instructing you to do so. If your unit is problematic, we would like to limit the chances of another customer purchasing the returned unit. Always arrange for product service or replacement directly with Peterson.

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What is the difference between the USB software and firmware?

The BodyBeat Sync BBS-1 metronome is firmware updatable. This means that new features and updates can be loaded into the internal memory of the BBS-1 via the USB port. The latest firmware for you BBS-1 can always be downloaded from our website and we will send email notification to registered users when new firmware is available.

The BodyBeat Sync USB Software is the application that is used on your PC or Mac to transfer the firmware to the BBS-1 hardware via the USB cable. This software can also be used to transfer MIDI Tempo Maps to your BBS-1.

Think of the firmware as the data that runs your BBS-1, and the USB Software as a vehicle to get that data to your BBS-1 Metronome.

Download the latest BBS-1 USB Software for your operating system using the icons below.

Download the latest firmware here. Peterson Strobe Tuners - mac_pc_computer_logo Peterson Strobe Tuners - mac_pc_computer_logo

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Turning the BBS off.

Contrary to a few reviews online, the BBS-1 does indeed power off by holding the Shift button and the Start/Stop button together for 2 seconds.

This process is also outlined on page 12 of the BBS-1 instruction manual below. BodyBeat Sync Manual BodyBeat Sync Manual The Shift Button is located between the two arrow buttons and is colored the same as the Start/Stop button.

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Updating the BBS firmware

To update the firmware on the BodyBeat Sync, you will need to download two separate files.

The USB Software/Loader is required to load the firmware into the Sync. This will be a .msi installer file for Windows or a .dmg installer file for Mac OS X. Select the one you need for your computer below.

1. Download and install the USB Software/Firmware Loader Utility:

(OS X 10.5+): Download Mac (Win XP/Vista/Windows 7): Download Windows 2. Download the latest firmware release: DOWNLOAD THE FIRMWARE HERE.

The actual firmware will be a .bin file. This file is the same for both Mac and Windows systems. Download this file and make note of where your computer locates it. You will need to navigate to it in the steps below. YOU ARE NOT DONE. PLEASE FOLLOW THE DIRECTIONS BELOW TO LOAD THE FIRMWARE INTO THE BODYBEAT SYNC.

Firmware Installation Instructions: 1. Turn off your BodyBeat Sync before connecting it to your computer.

2. Press and hold the Tempo button while connecting the BodyBeat Sync to your computer using the provided USB cable. (If your BodyBeat Sync does not power on automatically, press and hold the Tempo Button, then press and hold the Start/Stop Button to power on.)

3. Once connected, the BodyBeat Sync will power on in Update Mode, and the Updating Icon will appear in the lower right corner of the LCD display after the computer recognizes and installs the device automatically.

4. Open the BodyBeat Sync USB software. (Windows XP users only: you will need to manually select "USB Audio Device" for the MIDI In and MIDI Out tabs near the top of the software window.)

5. The Load button (lower right-hand side) will initially be greyed out, but once the software connects with the Sync, it will become active. Click Load and browse to the location on your computer where you saved the downloaded firmware update. Select the file to auto-load it.

6. When the update is finished, unplug the USB cable, power the unit off and then turn it back on to complete the process.

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Which Peterson products work with Peterson Connect?

Currently, the StroboPLUS HD and the Stomp Classic Pedal Tuner / Active DI are compatible with Peterson Connect.

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How do I send my product in for repair?

If you need to send your tuner in for repair, please open a support ticket.

All products returned for service must have a support ticket number on the outside of the box as well as on the accompanying paperwork on the inside of the box. If you have not registered your tuner, you must do so before returning it. Include a description of your problem. Please be specific about the type of malfunction as well as the conditions under which it occurs.

There is a minimum charge of $60.00 US plus a shipping charge for all Peterson tuners received (unless subject to Peterson warranty). Payment options include C.O.D., VISA, MasterCard, and Discover Card.

NOTE: For international (non-USA) repairs and for all Conn tuner repairs, a different procedure may apply. If you would like an advance estimate for service, you must include a request in writing with the tuner you ship.

Contact and Shipping Details:

For service of Peterson tuners:

Peterson Electro-Musical Products, Inc. 11601 South Mayfield Ave. Alsip, IL 60803 USA

TEL: 708-388-3311 (ext. 143) FAX: 708-388-3341

Email: techwest@petersonemp.com

For service in Europe:

A.S.C. GMBH WANDSBEKER STR. 26 22179 HAMBURG GERMANY

Contact: Ulli Thiel or Thomas Hoch

TEL: +49 40 642 15933 FAX: +49 40 642 21735 Email: ASC-Service@amptown-asc.com

For service of Conn tuners:

Peterson Service 105A East Penn St. Hoopeston, IL 60942

TEL: 217-283-5010 FAX: 217-283-5161

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Is there a carrying case available?

We have carrying cases available that are very useful if you will be frequently traveling with your Peterson tuner. You may purchase your case directly from us at Peterson or from your local dealer. Cases are available for the AutoStrobeā„¢ line and the VS-1, VS-2, and V-SAM tuners. The StroboClip and StroboPLUS come with packaging that has been designed to protect your tuner.

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My BodyBeat turns on and shuts off immediately?

If your BodyBeat Sync screen comes on when plugged into a USB power supply or the USB jack of a computer and then shuts off immediately, the battery probably needs to be replaced. Peterson Strobe Tuners - BodyBeat Sync battery The BodyBeat Sync uses a standard BL-4B cell phone-style battery, like the one that is commonly used in Nokia phones. If you would like to purchase a spare battery, you can do so from the Peterson online store or purchase it from a local store or internet supplier.

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How do I load a MIDI tempo map into the BBS-1?

Peterson Strobe Tuners - BodyBeat Tempo Map Loader Download and install the BodyBeat Sync USB software below for either PC or Mac by clicking the appropriate icon. You will need to connect the BodyBeat to your computer using the provided USB cable. You may hear a sound or see a message on your computer to let you know that the device has been recognized. Run the software that you previously downloaded and installed. If you have Windows XP, you will need to choose USB audio device for both 'MIDI in' and 'MIDI out' when the software opens. Peterson Strobe Tuners - mac_pc_computer_logo Peterson Strobe Tuners - mac_pc_computer_logo At this point you should see 9 boxes with buttons next to them. These represent the 9 available memory banks for MIDI tempo maps. By clicking the button to the right of each box, you can browse your computer for any MIDI file. Once a file is selected, pressing 'sync' will copy the files you have selected to the BodyBeat Sync's internal memory.

As of 6/8/2011 with firmware version 1.2.0 and USB software verasiion 1.1.1, you are also able to specify a number of bars to count in when playing the tempo map. You can also choose to loop the tempo map by checking the "loop" box.

Keep in mind that you can use any standard MIDI file. Depending how familiar you are with MIDI, you can either use your own MIDI software to create a MIDI file or you can use the free tool on our website to create the MIDI file. The link to this free application is below. Peterson Strobe Tuners - Sync tempo map bodybeat

Design your own MIDI tempo maps using this free online tool!

Click on the image to access the online tempo map creator.

Be sure to save your Temp Map files with the *.mid extension.

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Where do I get the BodyBeat Sync USB software?

The latest version of the BodyBeat Sync USB software will always be available on the BodyBeat Sync product home page, within the tool bar on the left-hand side of the page. Download the latest PC/Mac versions below. Peterson Strobe Tuners - mac_pc_computer_logo Peterson Strobe Tuners - mac_pc_computer_logo You can also download older versions below.

BodyBeat Sync USB Software for Windows

Version 1.0.0 - Download Here - 10/1/2010 Version 1.0.1 - Download Here - 1/28/2011 Version 1.0.2 - Download Here - 2/15/2011 Version 1.0.5 - Download Here - 3/2/2011 Version 1.1.1 - Download Here - 6/8/2011

BodyBeat Sync USB Software for Mac

Version 1.0.0 - Download Here - 10/1/2010 Version 1.0.1 - Download Here - 2/14/2011 Version 1.0.5 - Download Here - 3/2/2011 Version 1.1.1 - Download Here - 6/8/2011

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Where should I put the vibe clip?

The clip is best placed so that it is close to a bone and making good contact with your body. This way, the pulse will travel through your entire body.

Common places to clip the vibe are:

On your belt line at the small of the back next to your spine, on the back of your collar, on your side next to your hip bone, or on your shoe.

Remember, always place the barrel of the vibe toward your body for the most effective beat transfer.

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My LCD screen is going dim.

The LCD screen of your Virtual Strobe Tuner may go dim for a short time right before the battery runs out. Although the batteries may not be old, check to see if replacing them corrects the LCD brightness.

Powering the unit with the provided or suggested power supply can also help determine if the LCD screen is in fact failing. If the LCD is still dim after changing the batteries or plugging the unit directly into a wall outlet, please open a help ticket so we may assist you further.

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Peterson Electro-Musical

Products Inc.


11601 S. Mayfield Ave.

Alsip, IL 60803

Ph. 708-388-3311

Fax 708-388-3341


info@petersonemp.com


Business Hours

8:00AM - 5:00PM CST M-F