Repairs
options

For all repairs:

If you prefer, you can use our online HelpDesk located here: OPEN A HELPDESK TICKET

All products returned for service must have a help ticket number on the outside of the box and on accompanying paperwork on the inside of the box.

If you have not registered your tuner you must do so before returning it. If you are not sure of the serial number you can register it without the serial number.

Include a description of your problem—please be specific about the type of malfunction as well as the conditions under which it occurs.


There is a minimum charge of $64.00 US plus shipping charge for all Peterson tuners received (unless subject to Peterson warranty). Payment options include C.O.D., VISA, MasterCard, and Discover Card.

NOTE: For international (non-USA) repairs and for all Conn tuner repairs, different charges may apply. Please contact us for an estimate.

If you would like an advance estimate for service, you must include a request in writing with the tuner you ship.

Contact and Shipping Details

For service of Peterson tuners:

Peterson Electro-Musical Products, Inc.
11601 South Mayfield Ave.
Alsip, IL 60803 USA

TEL: 708-388-3311 (ext. 143)
FAX: 708-388-3341

Email: techwest@petersonemp.com

For service in Europe:

A.S.C. GMBH
WANDSBEKER STR. 26
22179 HAMBURG
GERMANY

Contact: Ulli Thiel

TEL: +49 40 642 15933
FAX: +49 40 642 21735
Email: service@amptown-system.com


For service of Conn tuners:

Peterson Service
105A East Penn St.
Hoopeston, IL 60942

TEL: 217-283-5010
FAX: 217-283-5161

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